New Patients

Preparing for your appointment

Example of a room with a yellow lamp, chair, white sheets, white walls and plants on the windowsill that overlooks downtown Portland

Thank you for choosing Vitalize for your healing. We want to ensure your comfort and have outlined what you can expect—drinking plenty of water before and after your treatment is a good idea. Please prepare to dress down for your treatment or wear loose clothing.

If you would like to use insurance, we recommend contacting your insurance company at the number on the back of your card to inquire about the details of your plan. We have included a resource that will support gathering the relevant information.

Please upload your insurance and demographic information to the patient portal after booking your first clinic session. We will bill your insurance company directly using the information you upload. In the event that we receive a denial for services, we will make every attempt to appeal and receive payment.

Prior authorization and/ or medical necessity review may be required by your health insurance plan for your services at Vitalize. If your plan requires prior authorization for acupuncture, chiropractic care, massage therapy, or physical therapy services please notify us at or before your first visit.

Ultimately, if we are unable to obtain payment for your services, the responsibility for payment will be yours. We send invoices for balances due using the client portal to the email address you use to make your appointments online. Please be on the lookout for our emails.

We know that life can get in the way of best-laid plans. We ask that you notify us 24 hours in advance if you cannot keep your appointment time so that others can get the treatment they seek. Please be aware that there is a $60 fee for cancellations with less than 24 hours notice. If, however, we are able to book your canceled spot regardless of when you cancelled, you will not be charged a fee.

Our patient portal will also email you with medical history forms for you to complete after your first appointment is booked. You may fill them out via the client portal, and they will remain there with your health insurance and payment information for you and your provider to view.

Insurance Coverage

We will continue to update this list weekly with any changes.

Acupuncture

Dr. Auden Foxe L. Ac. and Julie Lee L. Ac. are in-network with most major insurance carriers including but not limited to Kaiser, CHP, Pacific Source, Aetna, MODA, Blue Cross Blue Shield of Oregon (and many other states), Providence, and United Healthcare (out-of-network with Medicare under United Healthcare).

We bill Motor Vehicle Accident + Workman's Comp claims. *Acupuncture requires a referral from an MD or DC in order to bill for Workman's Comp.

Please note that acupuncture services will remain out-of-network with First Choice, Multi Plan, Cigna, Health Net, and OHP. We are happy to bill as out-of-network for these companies